Shipping destinations

Enter your delivery address at checkout to see whether we ship to your location. If no shipping option appears, double-check your country and postal code. If you still need help, contact us before placing your order.

Shipping costs and delivery times

Available shipping options and charges are displayed at checkout before you place your order. Delivery times vary by destination and shipping method. If a delivery estimate is shown, allow for possible delays during holidays or carrier disruptions.

Order tracking

If tracking is available for your shipment, look for the tracking link in your shipping confirmation email. It may take some time for the carrier to post the first scan. If you can’t find your shipping confirmation, check your spam folder or contact us with your order number.

Changes to your shipping address

Please check your street address, apartment or unit number, and postal code before placing your order. If you spot an error after ordering, email us as soon as possible with your order number and the corrected address. Address changes depend on whether the order has already shipped.

Delayed or missing packages

If tracking shows your package was delivered but you can’t find it, check nearby delivery spots and ask anyone who may have accepted it. If it’s still missing, email us with your order number and tracking number so we can look into it.

Orders placed on Amazon

For purchases made through Buy it on Amazon, check Your Orders on Amazon for shipping estimates, tracking, and delivery support.

Contact us

For help with an order placed on Kimmama.store, email info@kimmama.store. Include your order number if you have one.